Back to all

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

December 29, 2024

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.

 

That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record. 

 

Ideally, you should have that same relationship with your automotive service facility, like your friends here at Tuffy Chicago (Diversey Pkwy). You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the people there understand your wants and needs.

 

And you trust them to only perform repairs you really need and not try to sell you parts and services you don't. 

 

For most of us, it's a great feeling when you walk in the door and you're greeted with a smile.  That goes for us at Tuffy Chicago (Diversey Pkwy) as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Tuffy Chicago (Diversey Pkwy), we appreciate your loyalty as a customer.  Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.

Tuffy Chicago (Diversey Pkwy)
1400 West Diversey Pkwy
Chicago, Illinois 60614
773-929-3622

More articles from Tuffy Chicago

It's (Not) Complicated (Engine Air Filter)

November 2, 2025

While many components of your vehicle are complex and composed of lots of mechanical and electrical parts, there's one that isn't complicated but still important. It's your engine air filter. (And, we should point out, the engine air filter isn't to be confused with the cabin air filter. The ca... More

Don?t Be Hosed (Radiator Hose Replacement)

October 27, 2025

If you are like most drivers, you dont worry too much about what shape your radiator hoses are in. But they are a vital part of your coolant system, helping carry engine coolant from the hot engine to where it is cooled off in the radiator. When the cooling system has a problem, you will likel... More

Keeping Your Cool (Coolant System)

October 23, 2025

No matter what the weather is like outside, your internal combustion engine expects to keep its cool all the time, even when it's really cold. That's because engines create the power that moves you to your destination by a series of tiny explosions of a fuel and air mixture. In turn, that genera... More