Back to all

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

December 29, 2024

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.

 

That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record. 

 

Ideally, you should have that same relationship with your automotive service facility, like your friends here at Tuffy Chicago (Diversey Pkwy). You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the people there understand your wants and needs.

 

And you trust them to only perform repairs you really need and not try to sell you parts and services you don't. 

 

For most of us, it's a great feeling when you walk in the door and you're greeted with a smile.  That goes for us at Tuffy Chicago (Diversey Pkwy) as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Tuffy Chicago (Diversey Pkwy), we appreciate your loyalty as a customer.  Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.

Tuffy Chicago (Diversey Pkwy)
1400 West Diversey Pkwy
Chicago, Illinois 60614
773-929-3622

More articles from Tuffy Chicago

Smooth Operator (Shocks and Struts)

August 3, 2025

Few of us ever drive somewhere without encountering some pretty rough roads, and it's amazing how well our vehicles are able to smooth out the ride. Thank your shocks and struts. The two parts are similar. Some cars have shocks in the rear, and struts in the front. Others have struts all around... More

Out of Joint (CV Joint and Boot Replacement)

July 27, 2025

If you have a front-wheel-drive vehicle, it has components called CV joints which enable you to turn your wheels smoothly. The CV stands for constant velocity. In essence, its a set of gears that connect a shaft that allows power from the transmission to be sent to the wheels. When you turn the ... More

The Key Won't Turn! (Ignition Problems)

July 20, 2025

You've just arrived at the store shopping and you're ready to head home. You put your key in the ignition and oh, no! The ignition won't turn! What do you do now? Don't panic. There are some things you can do to get going again. The first thing to do is see if you have a locking steering wheel... More