Reviews

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“Great job quick and on time ”

John tanaschovsky

Feb 13, 2021 – Chicago, IL

“I got a flat tire on Christmas and had to get back to work asap the next day. I pulled up to the shop without notice and these guys went out of their way to help me as fast as possible. So grateful for them and helping me feel safe making a 6 hour drive. Not the kind of service I was expecting in a big city, and kindness I won’t soon forget. ”

Ally P

Jan 12, 2021 – Lexington, KY

“Loren was extremely helpful! A neighbor recommended that I go to Tuffy and since I've been there I can't imagine going anywhere else. I appreciated their positive attitudes and quick service! ”

Allison P

Jan 11, 2021 – Chicago, IL

“Loren was extremely helpful! A neighbor recommended that I go to Tuffy and since I've been there I can't imagine going anywhere else. I appreciated their positive attitudes and quick service! ”

Allison P

Jan 11, 2021 – Chicago, IL

“Brought my 05 Wrangler in for Death wobble, and a minor oil leak. It took time but with my patience and their Team's diligence everything worked out. Thanks, Jason, Alan, team and Loren!”

Daniel Mele

Dec 09, 2020 – Chicago, IL

“I rolled into Chicago from Syracuse with an alarming clattering coming from under my car. A referral to Tuffy’s from a friend - “great customer service” - led my daughter to Tuffy’s the next day. Two quick screws later, a reassuring silence and “no charge” made for an even more grateful Thanksgiving. These guys reinforced my faith in mankind and I can’t recommend them more highly!”

Anne Messenger

Nov 26, 2020 – Manlius, NY

“Jason, Loren and their staff always take good care of you, honest and reasonably priced. Have been going there 20 years and 4 vehicles. Highly recommended.”

Terry B

Nov 23, 2020 – Chicago, IL

“Tuffy’s gives me great service. I’ve been there several times to have work done on my old 2003 car....they are friendly, accommodating and prompt! I’d recommend Tuffy’s to friends and family!”

Kathleen Van Kirk

Nov 07, 2020 – Chicago , IL

“I've been here multiple times and each time have been delighted! They are efficient and extraordinarily friendly. I felt that I got honest advice and was very pleased with their service.”

Liz O

Oct 03, 2020 – Chicago, IL

“I called quite a few times within a short period of time and each time Allan gave me an informative and friendly responses, answering all of my questions thoroughly.”

Emily W

Sep 29, 2020 – Chicago, IL

“Brought 2 vechicles in for serving , serviced both vechicles at a fair price , great comication and overall service ”

Rosena J

Sep 16, 2020 – Chicago , IL

“great service friendly staff not looking to rip you off ”

aj abdel

Aug 09, 2020 – chicago , IL

“Came in for oil change, tire rotation, and new wiper blades. Great customer service and staff is friendly and informative. Lore, the owner also has a great sense of humor!!”

Karen Brown

Aug 08, 2020 – Chicago , IL

“This is the second time I've taken my car to Tuffy for an oil change. The first time, they gave the car a lookover and found some fluids that needed topping off. They also cleaned my back brakes. The second time, they just did the oil change but also let me know that I would need some standard maintenance in about three months. I appreciate how quick the service was and how they always let me know how to keep my car in the best shape. ”

Briana N

Jul 24, 2020 – Chicago, IL

“Ever since I moved to Chicago, I brought my car to Tuffys and they always been very professional, friendly and excellent communication. I am a loyal customer and I always bring my car to them. tuffys team is great they communicate throughout the whole process and ensure you are satisfied with their service. I totally recommend Tuffys, those guys rock!!”

Mario G

Jun 04, 2020 – Chicago, IL

“I have never used Tuffy services before, but after my experience with them I will be more than happy to return for my auto needs. I received excellent customer service from the time I made my vehicle appointment to the time I picked up my vehicle. Once they completed my van, I took it home but was still having some issues. I returned my van the next day for the same problem. They took care of me immediately; they found the problem which was no fault of theirs and repaired it for me which I greatly appreciate. Thank you Jason and all the Tuffy crew on Diversey for getting me back on the road!”

Dorothea A

Apr 28, 2020 – Chicago, IL

“They were able to get me in for a quick oil change and we’re very communicative about what they had done and what they suggested I do to improve the functionality of my car. They made me feel safe with proper face and hand covering during the pandemic. Will definitely be back!”

Korrin P

Apr 28, 2020 – Chicago, IL

“Love Tuffy’s! They’re always extremely accommodating and explains everything thoroughly. They work quick and are extremely sweet, not your typical mechanic’s shop!”

Katie Perkowska

Apr 28, 2020 – Chicago, IL

“I have been to Tuffy on several occasions and have always found the team to be fair, honest, and accommodating. The service and the communication has been great. ”

V R

Apr 26, 2020 – Chicago, IL

“Super smooth, easy, and fair priced.”

Neil C

Apr 24, 2020 – Chicago, IL

“I love Tuffy! Jason and Allen always take care of me so well! Love them! ”

Leighna Fischer

Apr 24, 2020 – Chicago, IL

“Once again Jason and the crew at Tuffy on Diversey came through! I like their honest, straight forward approach when discussing service issues with my car. ”

John R

Apr 15, 2020 – Chicago, IL

“Received my service during pandemic. All interaction practicedCDC Protocols. Great communication too over the phone. Worked completed and quality of service is very good. ”

Michelle F

Apr 09, 2020 – Chicago, IL

“Tuffy Chicago is the oyster place I consider bringing my vehicle and I recommend them to everyone. They're honest and straightforward every time. Very trustworthy.”

Mike R

Apr 07, 2020 – Chicago, IL

“Always good, quick, clean service. Every time. Nice, honest guys.”

Tom M

Mar 16, 2020 – Chicago, IL

“Honest people who deliver on time.”

Bryan G

Mar 12, 2020 – Chicago, IL

“This was my first time at Tuffy's and I am very happy with my experience. The owner, Loren, was very informative and explained things to me in terms an average person can understand. The mechanics did a great job and had my car ready to go quickly. I will be back for car services in the future..”

Jenny M

Jan 10, 2020 – Chicago, IL

“Everyone was very helpful and the service was timely and reasonably priced. Would absolutely come back in the future ”

Christine F

Dec 30, 2019 – Chicago, IL

“Had a great experience at Tuffy today including oil change and new brakes. ”

David L

Dec 11, 2019 – Chicago, IL

“Alan was super helpful! They helped me with a spare and new tires. Would highly recommend and I'll definitely be back.”

Andrew M

Nov 25, 2019 – Chicago, IL

“So happy with my new breaks! You guys rock”

Eric F

Nov 07, 2019 – Lake Forest, IL

“Every time I have gone into Tuffy they have been nothing but nice and extremely honest. They will tell you what you really need and not push you on something that is not completely needed. I used to go to dealers and I will never go back to them again. Thanks guys! Only request would be some more channels in the waiting room :)”

Matt D

Oct 20, 2019 – Chicago, IL

“Came into Tuffy’s with a few different problems with my car. I was treated with respect and honesty for what could be possible options for our solutions. The manager, Jayson, took great care of me and made sure to get me on the road as soon as possible. Thank you to Jayson and the Tuffy’s team at Diversey/Southport location. You guys rock!!”

Stavros K

Oct 19, 2019 – Chicago , IL

“Excellent customer service, very knowledgeable. Will be back.”

Jackson D

Oct 15, 2019 – Chicago , IL

“Tuffy prepared my car for a move to Colorado and it runs like new! Couldn’t be happier with the genuine service I received! Thanks Tuffy Diversey Parkway!!! ”

Alyssa D

Aug 12, 2019 – Vail, CO

“Great (and fast) customer service! These guys are great. ”

Matt S

Aug 04, 2019 – Chicago, IL

“Excellent customer service, fast and efficient with repairs ”

Alex W

Jul 24, 2019 – Chicago, IL

“These guys are the best! I was in a hurry and they were able to get me back on the road safely and quickly. Definitely coming back for all my car needs! ”

Taylor C

Jul 23, 2019 – Chicago, IL

“Pro job Thanks”

Paul L

Jul 19, 2019 – Chicago, IL

“Admittedly, I don't know a lot about cars and appreciate that Tuffy is always honest and trustworthy regarding the needs of my car. They never try to sell me unnecessary repairs or look for issues with my car. Outside of the dealership, they are the only place I've ever gone for an oil change and been told that, all around, my car is in great shape. I appreciate that they are honest with me while also providing excellent service. ”

Kate K

Jun 25, 2019 – Chicago, IL

“I can't say enough good things about this place. Jason and his crew, they're honest and decent people. I was in a jam and needed my car mid-repair to take my kid to school - they allowed me to pick up my car and bring it back the next day. I offered to leave a credit card to ensure my return, they refused and said they hadn't done enough to charge me. This is why I like to support local business!!”

Rich B

May 21, 2019 – Chicago, IL

“Great service from the moment you walk into the door. Friendly staff and well knowledgeable. my car was fixed in a timely manner and affordable price- Their staff always willing to help and accommodate service to your schedule. I totally recommend it. ”

Mario G

May 08, 2019 – Chicago, IL

“Wouldn’t go anywhere else in Chicago! They definitely lived up to what I had already heard about them. They do what they can to look out for you. Great service, highly recommend!!!”

Summer B

Apr 28, 2019 – Chicago, IL

“Fixed tire super quickly for a low price. Been to them 3 times now and been transparent and fast. good service”

Matt Rajewski

Apr 24, 2019 – Chicago, IL

“Needed a new full set of brakes and could not have found a better place. Everyone was so and helpful!! They will now be the only place I go for all my car repair needs! Highly recommend!!”

Ellie K

Apr 05, 2019 – Chicago, IL

“I've been wanting to try these guys out for some time. Our car was overdue for an oil change and its brakes needed to be checked. I called and they were able to take care of the car the same day. Really happy with the service and getting the car back to me on time. Special thanks to Loren and Jason! ”

Janet Y

Mar 28, 2019 – Chicago, IL

“Grey service , friendly staff Highly recommend”

Ivy B

Mar 18, 2019 – CHICAGO, IL

“Great service - the car just needed a new battery connection clamp because the old one was corroded and loose. Not a big job, but the guys replaced it for free - no charge.”

Peter B

Mar 16, 2019 – Chicago, IL

“Jason and the team at Tuffy are great! This is the second time I've gone to them after getting an outrageous quote from the dealership. Will definitely go to them first next time! The team here are friendly, knowledgeable, up front, and honest! Highly recommend Tuffy!”

Charles B

Feb 26, 2019 – Chicago, IL

“I give this place 5 stars! David was so honest and helpful and saved me alot of money. I will go back and also refer my family and friends . Thank you 😁”

Melissa

Nov 02, 2018 – Torres, IL

“I have been taking my VW to Tuffy's for service for the last 6 years. Since I am a loyal customer, it goes without saying that I am very satisfied with their service and pricing. I highly recommend Tuffy's.”

Les T

Sep 18, 2018 – Chicago, IL

“Recently, I had my tires rotated at a local shop in the Chicago area. At that time they told me I needed new brake pads, shocks and struts. I wasn’t sure about their diagnosis on my vehicle so I decided to take my car to the Tuffy location at 1400 W. Diversey in Chicago. After dropping off my vehicle, Chris quickly called me to let me know that I in fact do NOT need to new brakes - I still have 75% life, and there are no signs that I need new shocks and struts. When I returned to Tuffy to pick up my car, Chris had one of his guys take me out so I could show them why I thought I needed shocks and struts. We went for a quick drive and the employee explained to me what I would feel and see when it was time for new shocks and struts. Chris could have had a big sale with me because I really don't know any different. I appreciate his integrity and providing me honest information about my car.”

Amy J

Aug 26, 2014 – Chicago, IL

“ I wanted to advise you of a top notch manager your company has at your Chicago (Southport & Diversey Avenue) location. I brought my SUV in with some questions about the exhaust that was recently replaced, unfortunately, by another repair shop. It was louder than normal. I stopped by on a Saturday and the manager came out and looked at it and explained to me the exhaust system on the car, and how he would look at it once he got it up in the shop. Most places wont even bother to come out from the counter to take 2-3 minutes to answer some questions. I wanted to be sure that at a minimum the replaced exhaust system was working properly - even if loud. My wife dropped the car off, and we also asked to have an alignment done. Chris called me later that day and explained, in detail, how the system was installed and that it was safe and running properly, but unfortunately based on the poor install done by another shop, the only remedy would be to replace more than was needed because of the way it was installed. After explaining it all, and having a full understanding I decided to leave it. I asked about the alignment and he said the mechanic drove it around and it was fine, and the air pressure in the tires was higher than needed. He lowered the pressure for me. Also, what I was most surprised with was that he said it didn't need an alignment. This may be the first time I've heard this out of a shop. Most, if not all places, will do it and charge you without determining if you even need it. To me, this speaks volumes of the person and the character of your manager, and your company. One can not put an estimate or price on honesty especially in the service market. Your manager gave me peace of mind and also saved me unneeded expenses. It's because of him, I will bring my car into Tuffy for all future work and will not hesitate one bit to recommend it to others. I really can't say how well I was treated on both times - and at no expense. Your company should be proud to have someone like this representing it.”

Brian C

Aug 26, 2014 – Chicago, IL