Our Customers' Reviews
Ever since I moved to Chicago, I brought my car to Tuffys and they always been very professional, friendly and excellent communication. I am a loyal customer and I always bring my car to them. tuffys team is great they communicate throughout the whole process and ensure you are satisfied with their service. I totally recommend Tuffys, those guys rock!!
— Mario G., Chicago, IL
They were able to get me in for a quick oil change and were very communicative about what they had done and what they suggested I do to improve the functionality of my car. They made me feel safe with proper face and hand covering during the pandemic. Will definitely be back!
— Korrin P., Chicago, IL
I have never used Tuffy services before, but after my experience with them I will be more than happy to return for my auto needs. I received excellent customer service from the time I made my vehicle appointment to the time I picked up my vehicle. Once they completed my van, I took it home but was still having some issues. I returned my van the next day for the same problem. They took care of me immediately; they found the problem which was no fault of theirs and repaired it for me which I greatly appreciate. Thank you Jason and all the Tuffy crew on Diversey for getting me back on the road!
— Dorothea A., Chicago, IL
Love Tuffys! Theyre always extremely accommodating and explains everything thoroughly. They work quick and are extremely sweet, not your typical mechanics shop!
— Katie P., Chicago, IL
I have been to Tuffy on several occasions and have always found the team to be fair, honest, and accommodating. The service and the communication has been great.
— V R., Chicago, IL
Super smooth, easy, and fair priced.
— Neil C., Chicago, IL
I love Tuffy! Jason and Allen always take care of me so well! Love them!
— Leighna F., Chicago, IL
Once again Jason and the crew at Tuffy on Diversey came through! I like their honest, straight forward approach when discussing service issues with my car.
— John R., Chicago, IL
Tuffy Chicago is the oyster place I consider bringing my vehicle and I recommend them to everyone. They're honest and straightforward every time. Very trustworthy.
— Mike R., Chicago, IL
Received my service during pandemic. All interaction practicedCDC Protocols. Great communication too over the phone. Worked completed and quality of service is very good.
— Michelle F., Chicago, IL
Honest people who deliver on time.
— Bryan G., Chicago, IL
Always good, quick, clean service. Every time. Nice, honest guys.
— Tom M., Chicago, IL
This was my first time at Tuffy's and I am very happy with my experience. The owner, Loren, was very informative and explained things to me in terms an average person can understand. The mechanics did a great job and had my car ready to go quickly. I will be back for car services in the future..
— Jenny M., Chicago, IL
Everyone was very helpful and the service was timely and reasonably priced. Would absolutely come back in the future
— Christine F., Chicago, IL
Had a great experience at Tuffy today including oil change and new brakes.
— David L., Chicago, IL
Alan was super helpful! They helped me with a spare and new tires. Would highly recommend and I'll definitely be back.
— Andrew M., Chicago, IL
Great (and fast) customer service! These guys are great.
— Matt S., Chicago, IL
Excellent customer service, very knowledgeable. Will be back.
— Jackson D., Chicago , IL
Came into Tuffys with a few different problems with my car. I was treated with respect and honesty for what could be possible options for our solutions. The manager, Jayson, took great care of me and made sure to get me on the road as soon as possible. Thank you to Jayson and the Tuffys team at Diversey/Southport location. You guys rock!!
— Stavros K., Chicago , IL
Every time I have gone into Tuffy they have been nothing but nice and extremely honest. They will tell you what you really need and not push you on something that is not completely needed. I used to go to dealers and I will never go back to them again. Thanks guys! Only request would be some more channels in the waiting room :)
— Matt D., Chicago, IL
So happy with my new breaks! You guys rock
— Eric F., Lake Forest, IL
Tuffy prepared my car for a move to Colorado and it runs like new! Couldnt be happier with the genuine service I received! Thanks Tuffy Diversey Parkway!!!
— Alyssa D., Vail, CO
Excellent customer service, fast and efficient with repairs
— Alex W., Chicago, IL
These guys are the best! I was in a hurry and they were able to get me back on the road safely and quickly. Definitely coming back for all my car needs!
— Taylor C., Chicago, IL
Pro job Thanks
— Paul L., Chicago, IL
Admittedly, I don't know a lot about cars and appreciate that Tuffy is always honest and trustworthy regarding the needs of my car. They never try to sell me unnecessary repairs or look for issues with my car. Outside of the dealership, they are the only place I've ever gone for an oil change and been told that, all around, my car is in great shape. I appreciate that they are honest with me while also providing excellent service.
— Kate K., Chicago, IL
I can't say enough good things about this place. Jason and his crew, they're honest and decent people. I was in a jam and needed my car mid-repair to take my kid to school - they allowed me to pick up my car and bring it back the next day. I offered to leave a credit card to ensure my return, they refused and said they hadn't done enough to charge me. This is why I like to support local business!!
— Rich B., Chicago, IL
Great service from the moment you walk into the door. Friendly staff and well knowledgeable. my car was fixed in a timely manner and affordable price- Their staff always willing to help and accommodate service to your schedule. I totally recommend it.
— Mario G., Chicago, IL
Wouldnt go anywhere else in Chicago! They definitely lived up to what I had already heard about them. They do what they can to look out for you. Great service, highly recommend!!!
— Summer B., Chicago, IL
Fixed tire super quickly for a low price. Been to them 3 times now and been transparent and fast. good service
— Matt R., Chicago, IL
Needed a new full set of brakes and could not have found a better place. Everyone was so and helpful!! They will now be the only place I go for all my car repair needs! Highly recommend!!
— Ellie K., Chicago, IL
I've been wanting to try these guys out for some time. Our car was overdue for an oil change and its brakes needed to be checked. I called and they were able to take care of the car the same day. Really happy with the service and getting the car back to me on time. Special thanks to Loren and Jason!
— Janet Y., Chicago, IL
Great service - the car just needed a new battery connection clamp because the old one was corroded and loose. Not a big job, but the guys replaced it for free - no charge.
— Peter B., Chicago, IL
Grey service , friendly staff Highly recommend
— Ivy B., CHICAGO, IL
Jason and the team at Tuffy are great! This is the second time I've gone to them after getting an outrageous quote from the dealership. Will definitely go to them first next time! The team here are friendly, knowledgeable, up front, and honest! Highly recommend Tuffy!
— Charles B., Chicago, IL
I give this place 5 stars! David was so honest and helpful and saved me alot of money. I will go back and also refer my family and friends . Thank you
— Melissa ., Torres, IL
I have been taking my VW to Tuffy's for service for the last 6 years. Since I am a loyal customer, it goes without saying that I am very satisfied with their service and pricing. I highly recommend Tuffy's.
— Les T., Chicago, IL
I wanted to advise you of a top notch manager your company has at your Chicago (Southport & Diversey Avenue) location. I brought my SUV in with some questions about the exhaust that was recently replaced, unfortunately, by another repair shop. It was louder than normal. I stopped by on a Saturday and the manager came out and looked at it and explained to me the exhaust system on the car, and how he would look at it once he got it up in the shop. Most places wont even bother to come out from the counter to take 2-3 minutes to answer some questions. I wanted to be sure that at a minimum the replaced exhaust system was working properly - even if loud. My wife dropped the car off, and we also asked to have an alignment done. Chris called me later that day and explained, in detail, how the system was installed and that it was safe and running properly, but unfortunately based on the poor install done by another shop, the only remedy would be to replace more than was needed because of the way it was installed. After explaining it all, and having a full understanding I decided to leave it. I asked about the alignment and he said the mechanic drove it around and it was fine, and the air pressure in the tires was higher than needed. He lowered the pressure for me. Also, what I was most surprised with was that he said it didn't need an alignment. This may be the first time I've heard this out of a shop. Most, if not all places, will do it and charge you without determining if you even need it. To me, this speaks volumes of the person and the character of your manager, and your company. One can not put an estimate or price on honesty especially in the service market. Your manager gave me peace of mind and also saved me unneeded expenses. It's because of him, I will bring my car into Tuffy for all future work and will not hesitate one bit to recommend it to others. I really can't say how well I was treated on both times - and at no expense. Your company should be proud to have someone like this representing it.
— Brian C., Chicago, IL
Recently, I had my tires rotated at a local shop in the Chicago area. At that time they told me I needed new brake pads, shocks and struts. I wasnt sure about their diagnosis on my vehicle so I decided to take my car to the Tuffy location at 1400 W. Diversey in Chicago. After dropping off my vehicle, Chris quickly called me to let me know that I in fact do NOT need to new brakes - I still have 75% life, and there are no signs that I need new shocks and struts. When I returned to Tuffy to pick up my car, Chris had one of his guys take me out so I could show them why I thought I needed shocks and struts. We went for a quick drive and the employee explained to me what I would feel and see when it was time for new shocks and struts. Chris could have had a big sale with me because I really don't know any different. I appreciate his integrity and providing me honest information about my car.
— Amy J., Chicago, IL