Service Center Standard and Procedures

August 16, 2022

All Illinois pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why Chicago automo... More

Ethics of Automotive Repair in Chicago

July 5, 2020

We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Chicago automotive service and repair industry hasn't been given a pass either.Unfortunately, eve... More

Arrive Alive in Chicago

August 4, 2019

We've all seen drivers do crazy things while driving to or from Chicago. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. It's a wonder we even dare drive on Illinois roads.The truth is that all of us... More

Speak Up: Talking with Your Tuffy Chicago (Diversey Pkwy) Service Advisor

June 14, 2018

About 80% of the vehicles on Chicago roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in Illinois. Some of the maintenance issues are minor. O... More

On Board Diagnostics for Your vehicle

May 13, 2018

Today we're going to talk about on-board diagnostics and the questions we hear from folks around Chicago, Illinois, who need answers about diagnostic services. They want to know what diagnostics are, what's involved and what the benefits are. They really want to understand the value of diagnostic... More

What Chicago Customers like About Us at Tuffy Chicago (Diversey Pkwy)

March 27, 2018

A big part of the service we provide at Tuffy Chicago (Diversey Pkwy) for our Chicago customers is education. We want you to feel confident with your service decisions. And we're always open to questions from our valued Chicago area customers. Even though we try to be proactive in our Tuffy Chica... More

On Board Diagnostics for Chicago Motorists

January 21, 2018

Some Chicago vehicle owners wonder why Tuffy Chicago (Diversey Pkwy) and other Chicago auto repair shops charge a fee for vehicle diagnostics. Receiving a diagnostic charge at Tuffy Chicago (Diversey Pkwy) for a tricky automotive problem shouldn't be a surprise. In the Chicago area, automotive d... More

Questions to Ask Your Chicago Service Advisor

June 21, 2017

We find that a lot of Chicago drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it... More

How Does Tuffy Chicago (Diversey Pkwy) Know What to Recommend?

May 2, 2016

When you drop your vehicle off at Tuffy Chicago (Diversey Pkwy) in Chicago, they don't just poke around under your hood looking for stuff to do. Tuffy Chicago (Diversey Pkwy) professionals have lists and procedures they follow for different types of service. First of all, your Chicago service cen... More

Chicago Customer Detective Work

April 11, 2016

One might say the most challenging part of being an automotive service technician at Tuffy Chicago (Diversey Pkwy) is diagnosing a problem before it can be fixed.Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging ... More